Chaos as England fans in Qatar are unable to enter stadium for Iran game due to e-ticket error

England fans in Qatar were unable to enter the stadium for the World Cup clash against Iran due to problems with the Fifa ticketing app.

A number of supporters complained on social media that they are unable to download their e-tickets due to an error with the app.

Some fans said their tickets disappeared from the app, while others were unable to login. A number of empty seats could be seen at the Khalifa Stadium just minutes before kick off on Monday afternoon.

However, most fans are believed to have made it in time after receiving an email from FIFA which contained a QR code to allow them to enter the stadium.

In a statement acknowledging the issue, a spokesperson for FIFA said: “Some spectators are currently experiencing an issue with accessing their tickets via the FIFA Ticketing app.

“FIFA is working on solving the issue. In the meantime, fans who are not able to access their mobile tickets should check the email accounts they used to register with the Ticketing app for further instructions.

“In case fans cannot access their email accounts, the stadium’s Ticket Resolution Point will be able to support. We thank fans for their understanding as we work to fix the issue as soon as possible.”

The England Football Supporters’ Association said the FA were working hard to resolve the situation.

They said in a statement: “We’re aware of issues with some e-tickets at the stadium with FIFA’s ticketing app. The FA is working hard to find a resolution for England fans.

“If you have issues seeing your ticket on the app, join the ticketing resolution queue at the stadium, but keep checking the app.”

Supporter Ali Azarian is among a number of fans who took to social media to vent their frustration. He claimed that hundreds of England supporters were unable to enter the stadium due to the issue.

He wrote on Twitter: “I’m in Qatar trying to get into the England Iran match.

“I along with about 500 other people cannot get in because our tickets have vanished from the fifa app. Won’t accept email confirmation and no one is willing to help.”

A common issue is appearing within the app’s “My Events” page - which should be where e-tickets appear.

Some worried fans received the message: “There is no ticket associated with your email address.”

Pictures on social media showed hundreds of fans queuing for printed tickets at a “resolution queue” outside the Khalifa Stadium.